When I went for an annual checkup at a hospital-based clinic 1 1/2 hours from my home, I was fortunate enough to be accompanied by a good friend. I saw a woman staring at the office roster, unsure of the next direction in the maze to turn. A warm "Follow-me" relaxed her and replaced the angst of my appointment with gratitude that I could help someone else. Though disappointed the specialist did not have recent records I was assured were faxed a month ago, she conducted simple neurological tests that left me with renewed confidence. What style of communication has affected the way or you healthcare professional are perceived?
Friday, September 04, 2009
Everyone Needs An Advocate
When I went for an annual checkup at a hospital-based clinic 1 1/2 hours from my home, I was fortunate enough to be accompanied by a good friend. I saw a woman staring at the office roster, unsure of the next direction in the maze to turn. A warm "Follow-me" relaxed her and replaced the angst of my appointment with gratitude that I could help someone else. Though disappointed the specialist did not have recent records I was assured were faxed a month ago, she conducted simple neurological tests that left me with renewed confidence. What style of communication has affected the way or you healthcare professional are perceived?
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